WALKER AI / LEGAL
TERMS OF SERVICE
Walker AI’s terms of service are being prepared for the closed beta. Walker AI facilitates project coordination and is not itself the general contractor. Independent contractors remain responsible for their work. For terms questions, contact info@walkerai.ca.
GENERAL TERMS [CONTRACTOR AND END USER]
The website operated at walkerai.ca and any other sites or applications made available from time to time (collectively, the “Platform”), together with the Walker AI mobile applications (the “App”) and the services offered through them (collectively, the “Service”), are operated by Walker AI Inc. and its corporate affiliates (collectively, “Walker AI”, “we”, “us”, or “our”).
These terms of service set forth the general terms and conditions governing your use of the Platform, the App, and our Services, and are in addition to (not in lieu of) any other terms or policies posted at walkerai.ca or otherwise linked from our terms and conditions page, which together constitute the entire agreement (the “Agreement”) between you (“you”) and Walker AI (“Walker AI”, “we”, “us”, or “our”). By accessing or using the Service, you (together with all persons accessing or using the Service, collectively, the “Users”) signify that you have read, understood, and agree to be bound by this Agreement in all respects relating to the Platform, the App, our provision of the Service, and your use thereof.
YOU MAY NOT USE THE SERVICES IF YOU ARE UNDER THE AGE OF MAJORITY IN THE JURISDICTION IN WHICH YOU ARE RESIDENT (I.E., IF YOU ARE A MINOR).
PLEASE READ THIS AGREEMENT CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE, BUT ARE NOT LIMITED TO, VARIOUS LIMITATIONS AND EXCLUSIONS, AND INDEMNITIES.
1. About the Service . Walker AI is a digital platform that allows users seeking assistance with home improvement or property-related projects (“Users”) to connect with verified independent contractors, tradespeople, or vendors (“Subcontractors”) through our web or mobile application (the “Platform”). Users can upload room images, receive AI-generated renovation concepts, and either initiate a DIY project or post a job for Subcontractors to review and accept. Subcontractors may offer services such as design, renovation, construction, or related tasks (“Project Services”). Walker AI does not itself perform or supervise any Project Services. We are not responsible for the performance, timing, quality, legality, or outcome of any Project Services offered or delivered by Subcontractors. We do not guarantee the identity, qualifications, or suitability of any Subcontractor beyond the identity verification completed via third-party services like Triton. All Users must register for an account (“User Account”) to access and use the Platform. The Service is available via desktop browser or mobile application.
a. Posting Project Requests. Users may use the Walker AI Platform to submit a request for a specific renovation or property-related service (“Request”). Each Request must include accurate, clearly described information about the type of service required, the project scope, and the location of the property (“Premises”). Users are responsible for ensuring all details, such as measurements, service category, and images, are accurate. Users may upload photos to receive AI-generated design suggestions, which can assist in refining the Request. Each Request should pertain to a single, clearly defined task. After a subcontractor accepts the Request, the User will be able to communicate with them directly via the Platform’s in-app chat for matters strictly related to that project.
b. Your Responsibilities. By submitting a Request, you represent and warrant that you have the legal authority to permit access to the Premises for the purpose of completing the Project Services. You agree that either you or a designated representative aged 18 or older will be present at the Premises throughout the duration of the work. You also acknowledge that you will not interfere with or participate in the delivery of services by the subcontractor. Walker AI functions solely as a technology platform and does not supervise, monitor, or control the subcontractor’s conduct. Accordingly, Walker AI bears no liability for any damages, injuries (including personal injury or death), or property losses arising from your presence or involvement during the service.
c. Service Timing and Service Provider Status. Requesting Users may post a project at any time and specify a preferred start date, timeline, or scheduling window. Once a Request is submitted, Walker AI will make reasonable efforts to distribute the job post to eligible subcontractors via the Platform. Subcontractors may respond by submitting quotes or proposals for the work, which the Requesting User may accept or decline at their sole discretion. Walker AI does not guarantee the availability of any specific Service Provider, nor does it guarantee that a Request will receive responses within a particular timeframe or at all. Any indications that a Service Provider is “verified,” “vetted,” “licensed,” or “insured” reflect that the individual has passed the Walker AI onboarding process, which includes identity and document verification (via Triton). Such references do not constitute endorsements, certifications, warranties, or representations by Walker AI as to the Service Provider’s skills, reliability, conduct, or fitness for your particular project. Users are encouraged to exercise independent judgment, conduct appropriate due diligence, and communicate clearly with Service Providers through the Platform’s messaging tools before accepting any proposal or initiating any work. Walker AI is not responsible for project outcomes or safety at the Premises.
i. Limitation of Liability for User Conduct. WALKER AI IS A TECHNOLOGY PLATFORM THAT FACILITATES CONNECTIONS BETWEEN USERS AND INDEPENDENT SERVICE PROVIDERS. WALKER AI DO NOT SUPERVISE, DIRECT, OR CONTROL THE CONDUCT OF USERS OR SERVICE PROVIDERS, WHETHER ON OR OFF THE PLATFORM. YOU UNDERSTAND AND AGREE THAT WALKER AI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND LICENSORS ARE NOT RESPONSIBLE OR LIABLE FOR THE ACTIONS, OMISSIONS, OR CONDUCT OF ANY USER OR SERVICE PROVIDER. BY USING THE SERVICE, YOU RELEASE WALKER AI AND ITS AFFILIATES AND LICENSORS FROM ANY AND ALL LIABILITY, CLAIMS, OR DAMAGES ARISING OUT OF OR RELATING TO INTERACTIONS,
d. e. COMMUNICATIONS, TRANSACTIONS, OR DISPUTES BETWEEN USERS, INCLUDING BUT NOT LIMITED TO THOSE ARISING FROM THE PERFORMANCE OR NON-PERFORMANCE OF PROJECT SERVICES. THIS LIMITATION APPLIES REGARDLESS OF WHETHER SUCH CONDUCT OCCURRED ONLINE VIA THE PLATFORM OR OFFLINE AT THE PREMISES.
Cancelling Project Services. A Requesting User may cancel a Request without penalty prior to receiving a notification that a Service Provider has accepted the Request. Any cancellation by either a Requesting User or a Service Provider must comply with Walker AI’s cancellation and rescheduling policy (the “Guidelines”). Cancellations that violate the Guidelines may result in late fees, penalties, or restrictions on future access to the Platform, as determined by Walker AI in its sole discretion. All applicable cancellation fees and procedures will be set out in the Guidelines available at walkerai.ca. Walker AI may update the cancellation fee structure or policy at any time, with notice provided through the Platform.
i. Cancelling Immediate Availability Jobs. A Requesting User may cancel a Job without penalty if the cancellation occurs prior to the assigned Service Provider departing for the Premises, as indicated through the Platform’s notification system. If the Service Provider has already confirmed departure within the app or if real-time tracking shows they are en route, a cancellation fee may apply. A Requesting User may not cancel the Job once the Service Provider has arrived at the Premises and marked themselves as “arrived” through the Platform. If a Service Provider fails to arrive within the expected arrival window, the Requesting User may cancel the Job without incurring a fee.
ii. Cancelling Scheduled Availability Jobs. A Requesting User may cancel a Job scheduled for a future time without penalty if the cancellation is made at least twenty - four (24) hours before the appointment window begins, or if the assigned Service Provider fails to arrive within the designated arrival window tracked via the Platform. If the cancellation occurs less than twenty - four (24) hours before the scheduled time, a cancellation fee may apply. Once the Service Provider has arrived at the Premises and updated their status as “arrived” within the Walker AI app, the Job can no longer be cancelled by the Requesting User.
Cancellation by a Service Provider. A Service Provider may cancel a Job within the permitted grace period as outlined in Walker AI’s cancellation Guidelines, or under exceptional circumstances (e.g. illness, emergency, or force majeure). In such cases, Walker AI will use reasonable efforts to notify the Requesting User and attempt to reassign the Job to a qualified alternate Service Provider through the Platform. However, Walker AI does not guarantee replacement availability and bears no responsibility if no alternate Service Provider is found.
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2. Registration Data and Account Security . To access and use the Walker AI platform, you must create a User Account by submitting accurate, current, and complete registration information as prompted through our onboarding interface (“Registration Data”). You agree to update your Registration Data promptly to ensure it remains accurate and complete. Walker AI reserves the right to approve, reject, or revoke any registration at its sole discretion. Users must be at least 18 years of age, or the legal age of majority in their jurisdiction, to register. By submitting Registration Data, you represent and warrant that you meet this age requirement. Walker AI may request proof of age and reserves the right to suspend or terminate your User Account if such proof is not provided or if your Registration Data is found to be inaccurate. If you are registering on behalf of a corporate entity, you represent that you are authorized to bind that entity to these Terms of Service. Once registered, you are responsible for maintaining the confidentiality of your User Account credentials, including your password. You accept full responsibility for all activities conducted under your account, including actions taken by third parties who may gain access through your credentials. You agree to notify Walker AI immediately of any suspected or actual unauthorized use of your account or any other breach of security.
3. Fees and Payment Terms
a. Important Clarification Regarding Relationship. When using Walker AI, Requesting Users enter into a direct agreement with the independent Service Providers for the performance of Project Services. Walker AI is not a party to, and has no control over, the contractual relationship between Users and Service Providers. The platform solely acts as a facilitator of communication, AI-generated project visuals, and payment processing via third-party tools such as Stripe Connect. Walker AI does not function as a general contractor, subcontractor, employer, or representative of either party. Nothing in Walker AI’s operation—whether through project creation, messaging, or payment functionality—shall be interpreted as creating an employment, agency, or partnership relationship with the Service Provider. The Service Provider alone is responsible for the performance and completion of any Project Services.
b. Project Service Rates. Walker AI may display estimated standard rates for certain categories of Project Services (“Suggested Rates”) based on historical data, AI-generated project analysis, or market trends. These Suggested Rates are intended for guidance only and do not represent final pricing. The actual rate for any Project Service is determined through direct agreement between the Requesting User and the Service Provider, which may vary based on project complexity, materials required, or additional scope elements. Any costs for materials, permits, supplies, or other job-related expenses are not included in the Suggested Rate and must be disclosed by the Service Provider through the platform. Walker AI does not guarantee pricing and reserves the right to update or remove Suggested Rates at any time without notice. It is the Requesting User’s responsibility to confirm and accept the final quote presented by the Service Provider prior to booking.
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c. Project Service Payment and Billing. Requesting Users are responsible for paying the total cost of each Project Service (“Project Service Payment”), which includes all amounts agreed upon with the Service Provider through the Platform interface, including costs for labor, materials, applicable taxes, and any cancellation or late fees permitted under Walker AI’s policies. By submitting a Request, you authorize Walker AI and its third-party payment processor, Stripe Connect, to securely collect the full Project Service Payment from your registered payment method at the time of booking. These funds will be held in escrow until the Service Provider confirms completion of the Project Services and you approve the work through the Platform. Upon your confirmation, payment will be released to the Service Provider. Walker AI may, in its sole discretion, place a temporary authorization hold on your payment method to verify funds or secure payment. If you cancel the Project Services in a manner that incurs a fee under our Guidelines, your payment method will be charged the applicable fee. If any payment fails or is declined, you agree to provide an alternate payment method and pay the outstanding amount within seven (7) days of receiving a billing notice. Project Service Payments are non-refundable unless otherwise determined by Walker AI, including in circumstances covered under the Walker AI User Protection Plan. If you have valid promotional credits (“Promotional Credits”) in your account, they may be applied automatically to eligible Project Service Payments, subject to the promotional terms in effect at the time.
d. Payment Processor. Walker AI uses Stripe Connect as its third-party payment processor to facilitate secure payments between Requesting Users and Service Providers. When you create a User Account, you will be required to enter valid credit card, debit card, or bank account information. By providing this payment information, you authorize Walker AI to transmit it to Stripe Connect for the purposes of processing payments, holding funds in escrow, and issuing payouts to Service Providers upon job completion. You acknowledge and agree that your use of Stripe Connect is subject to Stripe Connect’s own terms of service, privacy policy, and data processing practices, and that Walker AI does not control or assume responsibility for Stripe Connect’s actions, omissions, data handling, or service availability. You are solely responsible for reviewing and understanding Stripe Connect’s terms prior to engaging in any financial transactions through the Platform. Walker AI disclaims all liability for losses, fees, or damages arising from your use of or reliance on Stripe Connect, including any issues related to delayed payments, transaction failures, or account limitations imposed by Stripe Connects.
e. Walker AI Fees. Walker AI does not currently charge Users for standard use of the Platform, including account registration, browsing Service Provider profiles, uploading room photos, generating AI renovation suggestions, or submitting Requests for Project Services. However, Walker AI reserves the right to implement or adjust platform usage fees (“Walker AI Fees”) for premium features, priority booking, or other enhanced services in the future. If Walker AI
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f. g. h. introduces or modifies any such fees, you will be notified at least thirty (30) days in advance through a notice posted on the Platform, in the App, or via email to your User Account. Continued use of the Service after the notice period will constitute your acceptance of the applicable Walker AI Fees. If you do not agree to the new or revised fees, you must discontinue use of the Service and close your User Account before the effective date. Walker AI Fees, once in effect, will be charged in accordance with the billing terms posted on the Platform at the time.
No Obligation to Withhold Taxes. Walker AI does not act as an employer of Service Providers and is not responsible for withholding or remitting taxes on their behalf. Except for any applicable taxes displayed on your Invoice, all Project Service Payments processed through the Platform are considered inclusive of any applicable federal, provincial, state, or local taxes, fees, or charges that may apply to the Service Provider. By using the Service, you acknowledge and agree that you are solely responsible for determining and fulfilling your own tax obligations, including but not limited to income tax, HST/GST, and any applicable remittances to tax authorities such as the Canada Revenue Agency. Walker AI will not provide tax advice, withhold taxes, or generate tax slips or forms on your behalf. You are responsible for maintaining accurate records and reporting income earned through the Platform. You further agree to indemnify and hold harmless Walker AI, its affiliates, and their respective directors, officers, employees, contractors, and agents from any claims, penalties, audits, interest, or expenses resulting from your failure to meet tax obligations arising from your use of the Service.
Promotions and Promotional Credits. Walker AI may, from time to time and at its sole discretion, offer promotional credits (“Promotional Credits”) to Users as part of marketing campaigns, referral programs, or user incentives. Receipt of such credits is not guaranteed and may be subject to eligibility criteria as determined by Walker AI. Promotional Credits are for use exclusively within the Walker AI platform and may be applied toward Project Service Payments unless stated otherwise. They are non-transferable, cannot be exchanged for cash or other value, and may not be used outside of the Service. Unless otherwise specified at the time of issuance, Promotional Credits will expire ninety (90) days after being issued to your User Account. Walker AI reserves the right to revoke, modify, suspend, or cancel any Promotional Credits at any time without prior notice and without liability.
Cancellation After Partial Work or Materials Purchased. In the event that a Requesting User cancels a Service Request after partial work has been completed, or materials have been procured for the Service, the Service Provider will be entitled to payment for any hours worked up until the cancellation. This will be calculated based on the agreed-upon rate and the time spent on the job before cancellation. If materials have been purchased or reserved specifically for the Service, the Service Provider may charge a restocking fee for any items that cannot be returned based on its incurred costs. If any work has been initiated or
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materials have been purchased on behalf of the Requesting User, Walker AI will retain its platform fee as stipulated in this Agreement as damages and not as a penalty. This fee will apply regardless of the cancellation and will be deducted from any payments made to the Service Provider. Following the cancellation, Walker AI will ensure that the Service Provider is compensated for their work and expenses incurred, in accordance with the agreed-upon terms. Any remaining balance, if any, after deductions for platform fees, restocking fees, and hourly payments will be returned directly to the Requesting User.
Prohibited Activities and Services. Without limiting Section 10:
Prohibited Activities. While using the Service, you agree not to:
i. Service Provider Obligations. If you are a Service Provider using the Walker AI platform, you agree that you will not accept a Project Request unless you are available to complete the associated Project Services as described and have the necessary skills, qualifications, experience, and where applicable valid licenses or trade certifications to complete the work in a professional and workmanlike manner. You further agree to verify and uphold all onboarding requirements, including identity and insurance verification, as provided through Walker AI’s integrated third-party systems such as Triton. Accepting a Request without the ability, legal right, or honest intention to fulfill the Project Services is a breach of these Terms and may result in temporary suspension, removal from the platform, the withholding of funds, or other actions as deemed appropriate by Walker AI in its sole discretion.
Non-Solicitation. You agree not to solicit, recruit, or otherwise encourage any User, including Service Providers or Homeowners, to join or use any competing service, application, or platform that offers services similar to Walker AI. Additionally, you agree not to bypass or circumvent the Walker AI Platform by arranging or performing Project Services, or any substantially similar services, directly with a User after being introduced through the Platform. This includes but is not limited to accepting payment, negotiating terms, or entering into an independent agreement outside the Platform. Any such circumvention is a material breach of these Terms and may result in immediate suspension or termination of your User Account. Walker AI reserves all rights to seek legal and equitable remedies, including injunctive relief and damages.
b. Prohibited Services. While using the Walker AI Platform, you agree that you will not request, offer, negotiate, or complete any portion of a Project Service that:
ii. i. violates, or would result in the violation of, any applicable municipal, provincial, federal, or international law, regulation, or bylaw, including
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ii. those related to zoning, construction, health, or safety;
you are not legally permitted to request or perform, including but not limited to services requiring a license, permit, certification, or other legal authorization which you do not hold or possess.
5. Amendments. Walker AI reserves the right to revise, update, or modify this Agreement at any time, in its sole discretion, without prior notice to you. Any changes will be effective upon posting the revised Agreement on the Walker AI Platform at walkerai.ca, with the effective date of the most recent update indicated at the bottom of the page. Your continued use of the Platform, including maintaining an active User Account or submitting Requests, constitutes your acceptance of any changes to this Agreement. If you do not agree to the revised terms, you must immediately stop using the Service and close your User Account. It is your responsibility to review this Agreement regularly to remain informed of any updates.
6. Content. For the purposes of this Agreement, “Content” refers to all forms of material and data submitted, uploaded, transmitted, created, or otherwise made available through the Walker AI platform. This includes, but is not limited to: user-submitted project photos and videos, AI-generated renovation visuals, design concepts, subcontractor portfolios, reviews, ratings, chat messages, project information, registration data (including identity verification and location details), Requests, profiles, graphics, documents, notes, and any other text, media, software, or data shared or generated on the Platform.
7. User Content and License Grant to Walker AI. The Service allows you (or any individual using your User Account) to submit, upload, display, or otherwise make available content, including photos, project descriptions, messages, and other materials (“User Content”). Walker AI does not claim ownership of your User Content. However, by making User Content available through the Platform, you agree to the following:
a. Walker AI reserves the right, in its sole discretion, to decline to display, transmit, or host any User Content that violates these Terms or is otherwise deemed inappropriate;
You grant Walker AI a worldwide, royalty-free, non-exclusive license (the “User License”) to use, reproduce, adapt, modify, publish, translate, display, distribute, and otherwise make your User Content available solely to provide and operate the Service, support AI-generated features (e.g., image processing, visualization, or proposal generation), improve service delivery and personalization, and promote Service Providers or the Platform, including showcasing portfolios or completed projects. This license includes the right to sublicense User Content to trusted third-party partners (e.g., cloud hosting providers, AI service vendors) strictly for purposes aligned with Service operation; and
The User License will expire within a commercially reasonable period after you
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b. c.
d. ii. e. remove your User Content from the Platform, subject to residual data retention policies required for legal, security, or backup purposes.
You further represent and warrant to Walker AI that:
i. You own or have sufficient rights to your User Content to grant the User License;
Your User Content does not violate any third-party intellectual property, privacy, or contractual rights; and
iii. Your User Content is not defamatory, harmful, or unlawful.
You agree to indemnify and hold Walker AI and its affiliates, officers, directors, employees, and agents harmless from any liability, damages, or expenses arising from third-party claims relating to your User Content.
8. Service Content. All content made available through the Service other than your User Content—including, without limitation, the Walker AI platform, application interface, website, AI-generated visuals, design mockups, renovation previews, project suggestions, as well as any other text, graphics, audio, video, data, documentation, templates, and interactive features (“Service Content”)—is the proprietary property of Walker AI, our Users, or our third-party licensors, and is protected by copyright, trademark, trade secret, and other intellectual property laws. Walker AI (or, where applicable, our Users or licensors) retains all right, title, and interest in and to the Service Content, including any improvements, derivatives, or outputs generated through artificial intelligence or machine learning tools (e.g., Stable Diffusion, OpenAI API). Your use of the Service does not grant you any ownership or license rights in or to the Service Content except as explicitly provided under this Agreement.
9. Our License to You. Subject to your continued eligibility and compliance with this Agreement, Walker AI grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service (including the Platform, Website, App, and any AI-powered features) solely for your personal, non-commercial use in connection with: (i) browsing Project Services; (ii) submitting or responding to Requests; (iii) viewing AI-generated visuals or suggestions; and (iv) managing communications and transactions facilitated by the Service. This license includes the right to download or print a copy of Service Content for permitted uses, provided that you do not remove or modify any copyright, trademark, or proprietary notices. You agree not to modify, translate, adapt, reverse-engineer, or create derivative works of any portion of the Service or Service Content; use any automated system to extract data (e.g., scraping or harvesting); or use the Service or Service Content for any commercial purpose outside the scope of the Platform. Walker AI may revoke this license at any time with or without notice. Upon termination or suspension of your license, you must immediately stop using the Service and delete any stored copies of Service Content. These obligations will survive any termination of your access.
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10.User Conduct (Prohibited Activities). The Walker AI platform is provided for your personal use in connection with planning, submitting, or fulfilling property renovation or improvement projects, and may not be used for any other commercial or unauthorized purpose. Without limiting any other part of this Agreement, you agree not to:
a. Copy, modify, distribute, display, transmit, or exploit any Walker AI content, including AI-generated visuals or renovation suggestions, except as expressly permitted under this Agreement;
b. Reverse-engineer, decompile, disassemble, or attempt to derive source code or underlying algorithms from any part of the Walker AI platform, including AI models or automation tools;
c. Resell or sublicense access to the platform, or make it available to unauthorized
d. third parties;
Republish or reproduce any content or outputs from the Walker AI platform on other websites, apps, or public forums without permission;
e. Use bots, scrapers, or other automated tools to access, query, or collect data from the platform;
f. Create multiple User Accounts, impersonate another person, or misrepresent your identity, qualifications, or affiliations;
g. Submit or share any content through the platform that:
i. Is unsolicited promotional material, junk mail, or spam;
ii. Includes third-party personal or financial data without lawful consent;
iii. Is abusive, fraudulent, harassing, defamatory, obscene, or violates any applicable laws or Walker AI’s policies;
iv. Contains harmful code, viruses, or scripts intended to interfere with the Service;
v. Encourages illegal conduct or violates building codes, safety laws, or other regulations;
h. Attempt unauthorized access to the platform, bypass security measures, or interfere with the platform’s integrity;
i. Remove or obscure copyright or proprietary notices from AI-generated content or any other Walker AI materials;
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j. k. Engage in stalking, intimidation, harassment, or discrimination toward any other User or Service Provider;
Use the platform to collect information from minors or to solicit credentials for fraudulent purposes;
l. Use the platform to develop a competing product, reverse-engineer project workflows, or replicate Walker AI features;
m. Deploy third-party software or plugins that interact with the app or web dashboard in a non-standard manner;
n. Interfere with server operations, APIs, Stripe Connect integrations, or backend systems used by the platform; and
o. Attempt to use another User’s account, messaging portal, or payment profile without authorization.
11.User Content Responsibility . You acknowledge and agree that:
a. You are solely responsible for all content you submit, upload, display, or otherwise make available through the Walker AI platform, including project requests, photos, messages, reviews, DIY uploads, and portfolio entries (“User Content”);
Walker AI may, but is not obligated to, review, monitor, remove, or modify any User Content at any time and for any reason, including where such content violates this Agreement, appears inaccurate, or may pose a safety, legal, or reputational risk;
You must independently evaluate and assume all risks associated with the use or reliance on any User Content or AI-generated content available through the platform, including conceptual visuals created using tools like Stable Diffusion or OpenAI;;
AI-generated project suggestions and renderings are intended solely for illustrative purposes and do not constitute construction instructions, professional design advice, or guaranteed outcomes. You agree not to rely on such content as a substitute for qualified consultation with licensed professionals; and
You are solely responsible for ensuring that your use of the platform and your User Content complies with all applicable local, provincial, national, and international laws and regulations, including those governing user-generated content, construction and safety standards, and data sharing if you access the platform from outside Canada..
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12.Unauthorized Use. Any use of the Walker AI platform or its content, including but not limited to Service Content, AI-generated visuals, user interfaces, subcontractor profiles, and automated proposal tools, other than as expressly authorized in this Agreement, is strictly prohibited. Unauthorized use automatically terminates any license or limited access rights granted to you under this Agreement. Such use may also constitute a violation of applicable intellectual property laws, including but not limited to those relating to copyright, trademarks, privacy, trade secrets, or communications. You agree not to reverse engineer, extract, repurpose, or replicate any part of the Walker AI platform, its automated systems (e.g., image generation, messaging flow, or payment infrastructure), or its underlying technology without express written permission. Except as explicitly stated in this Agreement, no rights or licenses are granted by Walker AI under any intellectual property doctrine, including estoppel, implication, or otherwise.
13.Modifications to the Service. Walker AI reserves the right, at any time and without prior notice, to maintain, modify, suspend, upgrade, enhance, discontinue, or otherwise change any aspect of the Service, including but not limited to the Platform, AI-generated outputs, subcontractor discovery tools, in-app messaging, payment features, or third-party integrations (such as Triton, Stripe Connect, Stable Diffusion, or Firebase). NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, YOU AGREE THAT WALKER AI SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY SUCH TEMPORARY UNAVAILABILITY, LOSS OF FUNCTIONALITY, OR INTERRUPTION RESULTING FROM SUCH MODIFICATIONS.
14.General Practices Regarding Use and Storage. You acknowledge that Walker AI may establish general practices and limits concerning the use of the Service, including without limitation:
a. The maximum duration User Content (including uploaded images, chat history, or AI-generated content) will be retained on Walker AI’s systems;
b. The maximum number of content submissions, job posts, renovation images, messages, or portfolio entries that may be uploaded or stored per User Account;
c. The maximum allowable file size for any image, document, or file submitted through the Platform;
The total amount of disk space allocated to a User Account on Google Firebase or any other designated cloud infrastructure;;
The maximum number of sessions or access requests a User may initiate over a specific time period;
That Walker AI is not responsible for any deletion, alteration, or failure to store User Content, including project visuals, AI outputs, chat messages, or payment information; and
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d. e. f.
g. That Walker AI reserves the right to suspend, deactivate, or delete User Accounts deemed inactive for an extended period of time, as determined in Walker AI’s sole discretion.
15.Termination. You may terminate your User Account at any time by following the instructions to delete your account within the Walker AI Platform or by contacting support at walkerai.ca. Walker AI reserves the right, at its sole discretion, to terminate, suspend, or deactivate your User Account without prior notice if we determine that you have misused the Platform, violated applicable law, or breached any term of this Agreement. Upon termination, suspension, or deactivation, Walker AI will provide you with a written notice of the action taken. You agree to immediately stop all access to and use of the Service, and to discontinue use of any Service Content or other materials made available to you under Section 9 of this Agreement.
16.Trademarks. Notwithstanding any other provision of this Agreement, “Walker AI,” the Walker AI logo and design, and all related names, graphics, page headers, icons, scripts, and service identifiers (collectively, the “Marks”) are trademarks, trade dress, or registered marks owned by Walker AI or its licensors. All rights, title, and interest in and to the Marks remain exclusively with Walker AI or its respective licensors. You agree not to use the Marks in any manner that may cause confusion, suggest affiliation, sponsorship, or endorsement by Walker AI, or that dilutes the strength of the Marks. The Marks may not be used in connection with any product or service that is not expressly authorized in writing by Walker AI.
17.Third Party Sites and Content. The Service may contain links to third-party websites (“Third Party Sites”) and may incorporate, display, or make available content, features, and services provided by third parties (“Third Party Content”). These include, but are not limited to identity verification and background checks (e.g., Triton); payment processing and escrow services (e.g., Stripe Connect); AI-generated text or visuals (e.g., OpenAI API, Stable Diffusion); Cloud storage, authentication, or hosting (e.g., Google Firebase, Google Cloud); and Automation services (e.g., Make.com). Walker AI does not control, monitor, or verify such Third Party Sites or Third Party Content for accuracy, completeness, reliability, security, or compliance, and assumes no responsibility or liability for any issues arising from your use of them. The availability of Third Party Sites or Content through the Service does not imply endorsement, sponsorship, or affiliation by Walker AI. You acknowledge that if you choose to interact with or access any Third Party Site or use any Third Party Content, you do so at your own risk. Your dealings with such third parties, including their terms of service, privacy policies, and data handling practices, are solely between you and the applicable third party. Walker AI disclaims all liability arising from or related to your use of or reliance on any Third Party Site or Third Party Content.
18.Advertisements. Walker AI may, from time to time, display advertisements and promotional content within the Platform or App, including banners, sponsored placements, featured Service Providers, or AI-generated suggestions that incorporate
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third-party products, materials, or tools. You acknowledge and agree that such advertisements are a part of the user experience, and Walker AI has the exclusive right to determine their manner, mode, duration, and placement. Walker AI does not endorse or guarantee the accuracy, reliability, or suitability of any advertised or promoted product, service, or third-party provider, unless explicitly stated. Your interactions or transactions with any advertiser are solely between you and the applicable third party. Walker AI is not responsible for any loss or liability arising from your dealings with such third parties.
19.User-and-User Disputes and Release. Walker AI provides a platform for connecting Users, but we do not facilitate or participate in the actual interactions, negotiations, or the performance of Project Services between Users. You are solely responsible for all interactions with other Users, including Service Providers and Requesting Users, and for ensuring that your use of the Service complies with the applicable terms and laws. In the event of a dispute with another User, you agree to release Walker AI, its officers, directors, agents, affiliates, and employees from any and all claims, demands, liabilities, damages (whether actual or consequential), and losses of any kind, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, arising from or in any way related to such disputes. You acknowledge that any disputes, claims, or issues related to the Project Services should be resolved directly with the User(s) involved, and Walker AI has no responsibility or liability in connection with these matters.
20.Disclaimers
a. No Responsibility for User or Third Party Content. Walker AI is not responsible for, and does not assume liability for, any User Content or Third Party Content made available on or through the Service, whether such content is provided by Users or by the technology utilized by the Service. Although Walker AI provides this Agreement and other policies for User conduct, we do not control and are not responsible for the actions of Users, either online or offline, or for any User Content or Third Party Content encountered through the Service. Walker AI does not have an obligation to monitor User Content or Third Party Content.
b. Service Availability. The Service may be temporarily unavailable for maintenance or for other reasons beyond our control. Walker AI assumes no responsibility for any errors, omissions, interruptions, deletions, defects, delays in operation or transmission, communications line failures, theft, destruction, unauthorized access to, or alteration of User Content. We are not liable for any technical issues or malfunctions affecting the Service, including issues related to networks, systems, servers, providers, equipment, software, email failures, or internet congestion
c. No Guarantee Regarding Services. Walker AI makes no guarantee or warranty regarding:
i. The acceptance of any Requests;
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ii. iii. iv. The availability, ability, workmanship, timeliness, or integrity of Service Providers;
The quality, reliability, or outcome of Project Services;
The qualifications, certifications, licenses, insurance, bonds, registrations, training, or background of any Service Provider; and
v. ANY SERVICE PROVIDER’S ACCREDITATION, LICENSE, REGISTRATION, INSURANCE, OR WORKER’S COMPENSATION COVERAGE.
21.Limitation of Liability.
a. IN NO EVENT WILL WALKER AI, OR ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, PARTNERS, OR AGENTS, BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST BUSINESS OPPORTUNITIES, LOSS OF DATA, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, PERSONAL INJURY, PROPERTY DAMAGE, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH:
i. YOUR USE OF THE SERVICE,
ii. YOUR USE OF THE SERVICE CONTENT, OR
iii. YOUR ACCESS TO OR USE OF ANY THIRD PARTY CONTENT OR THIRD PARTY SITES,
1. EVEN IF WALKER AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
b. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, WALKER AI’S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE, REGARDLESS OF THE FORM OF THE ACTION, SHALL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO WALKER AI FOR THE SERVICE DURING THE YEAR IN WHICH THE CLAIM AROSE.
c. YOU ACKNOWLEDGE THAT THE SERVICE IS PROVIDED FREE OF CHARGE TO REQUESTING USERS. IF YOU HAVE NOT PAID ANY FEES TO WALKER AI, YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE LIMITED TO INJUNCTIVE RELIEF ONLY, UNLESS
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d. f. OTHERWISE PERMITTED BY LAW, AND THAT YOU SHALL NOT BE ENTITLED TO DAMAGES OF ANY KIND FROM WALKER AI, REGARDLESS OF THE BASIS OF THE CLAIM.
YOU FURTHER ACKNOWLEDGE THAT ANY ASSISTANCE OR SUPPORT PROVIDED UNDER ANY WALKER AI USER PROTECTION PLAN IS OFFERED ENTIRELY AT WALKER AI’S SOLE DISCRETION, FOR USER EXPERIENCE PURPOSES ONLY, AND DOES NOT CONSTITUTE AN ACCEPTANCE OR ADMISSION OF LIABILITY. WALKER AI MAKES NO WARRANTIES REGARDING THE FITNESS, QUALITY, OR OUTCOME OF ANY WORK PERFORMED BY SERVICE PROVIDERS THROUGH THE SERVICE.
e. CERTAIN JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS, BUT ONLY TO THE EXTENT SUCH EXCLUSIONS OR LIMITATIONS ARE NOT PERMITTED BY APPLICABLE LAW.
NOTHING IN THIS AGREEMENT IS INTENDED TO EXCLUDE OR LIMIT ANY CONDITION, WARRANTY, RIGHT, OR LIABILITY THAT MAY NOT BE LAWFULLY EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
22.No Agency. You acknowledge and agree that no employment, partnership, joint venture, or agency relationship exists between you and Walker AI as a result of this Agreement or your use of the Service. Walker AI and you are independent contractors with respect to one another.
23.Privacy. Walker AI cares about the privacy of its Users. You can review our Privacy Policy at walkerai.ca. Without limiting the Privacy Policy, you acknowledge that Walker AI may (but is not obligated to) access, preserve, and disclose your User Account data and any User Content if, in good faith, Walker AI believes such access, preservation, or disclosure is reasonably necessary to:
a. Comply with applicable law, legal process, or governmental request;
b. Enforce this Agreement;
c. Protect against imminent harm to any person, their safety, or their property; or
d. Otherwise permitted under applicable law.
You further acknowledge that the Service operates over the Internet and various third-party networks, and that any information processed using the Service may be transmitted across these networks, including networks outside of Walker AI’s control.
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24.Copyright, Intellectual Property and Content Complaints. If you believe that any Content available through the Service infringes upon any copyright or other intellectual property right that you own or control, or if you otherwise object to any User Content on the Service, you may submit a written notification to Walker AI’s designated agent for copyright, intellectual property, and content complaints:
By email: walkerai.ca
By regular mail:
Attention: [INSERT DEPARTMENT]
Walker AI Inc.
[INSERT OFFICE ADDRESS]
[CITY, PROVINCE, POSTAL CODE, COUNTRY]
Your written notification must include the following information:
a. A physical or electronic signature of a person authorized to act on behalf of the owner of the intellectual property right allegedly infringed;
b. Identification of the copyrighted work or intellectual property right claimed to have been infringed, or, if multiple works are involved, a representative list of such works;
c. If you are objecting to other User Content (not copyright), a detailed description of why the content is objectionable;
d. Identification of the material that is allegedly infringing or objectionable and information reasonably sufficient to permit Walker AI to locate the material;
e. Information reasonably sufficient to permit Walker AI to contact you, such as your address, telephone number, and email address;
f. A statement that the information in the notification is accurate;
g. If your complaint concerns copyright or intellectual property rights, a statement under penalty of perjury that:
i. the complaining party is authorized to act on behalf of the owner of the exclusive right that is allegedly infringed, and
ii. the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the owner, its agent, or the law.
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a. b. 25.Governing Law; Venue and Jurisdiction. This Agreement, and any dispute, claim, or controversy arising out of or related to this Agreement, the Service, or your use of the Service, shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of laws principles. You hereby irrevocably attorn and submit to the exclusive jurisdiction of the courts of the Province of Ontario with respect to any claim, proceeding, or dispute arising out of or relating to this Agreement or the Service.
26.Dispute Resolution.
Contact Us First. We care about addressing your concerns in an informal and efficient manner. If you have any dispute with Walker AI relating to the Service, you agree to first contact us and attempt in good faith to resolve the dispute informally by submitting the issue to our customer service team by email at walkerai.ca. If the dispute is not resolved through informal resolution within fifteen (15) days after your submission (or within any applicable timeframe under any Walker AI User Protection Plan), you agree to resolve any remaining claims through final and binding arbitration (“Arbitration”).
Arbitration. You agree that any claim or dispute arising out of or relating to this Agreement, the Service, or any related relationship shall be resolved by Arbitration administered under the Simplified Arbitration Rules of the ADR Institute of Canada, Inc. The Arbitration will take place in Toronto, Ontario, Canada, and will be conducted in English. Arbitration will be final and binding, and judgment on the arbitral award may be entered in any court having jurisdiction.
No Class Actions. You agree that you may only bring claims against Walker AI in your individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. By entering into this Agreement, both you and Walker AI waive the right to a trial by jury or participation in any class or representative action in any jurisdiction, including in any proceeding to enforce or challenge an arbitration award.
d. Statute of Limitations. You agree that any claim or cause of action you have arising out of or relating to this Agreement or the Service must be filed within two (2) years after the act or omission giving rise to the claim. If such a claim is not filed within that time, it is permanently barred.
27.Indemnity. You agree to indemnify, defend, and hold harmless Walker AI and its directors, officers, agents, contractors, partners, and employees from and against any and all losses, liabilities, claims, demands, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to:
a. Any User Content you submit, post, transmit, or otherwise make available through the Service;
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b. c. d. e. Any Third Party Content you access through the Service;
Your use of the Service;
Your conduct in connection with the Service or with other Users; or
Your violation of (a) this Agreement, (b) any applicable law, or (c) any rights of any third party.
28.Electronic Communications. When you use the Service, send emails to Walker AI, or register for a User Account, you are communicating with us electronically. You consent to receive communications from Walker AI electronically. We may communicate with you by email to the address provided in your User Account Registration Data, or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications that Walker AI provides to you electronically satisfy any legal requirement that such communications be in writing.
29.App and Mobile Phone Use. You agree to comply with any terms and conditions imposed by any app store, mobile software platform, payment platform, or other third-party service provider in connection with your use of the Walker AI App. Walker AI reserves all rights in and to the App not expressly granted to you under this Agreement, and you are granted only a limited license to use the App to access the Service in accordance with these Terms. By providing your mobile phone number and using the Service, you affirmatively consent to receive calls and text messages from Walker AI and from Service Providers regarding Requests that you submit or that relate to your use of the Service. You acknowledge that standard message and data rates from your wireless carrier may apply to such communications. You may opt-out of receiving text messages from Walker AI at any time by adjusting your User Account settings through the Website or App, or by emailing walkerai.ca.
30.Other. This Agreement constitutes the entire agreement between you and Walker AI regarding your use of the Service, superseding any prior agreements between you and Walker AI relating to your use of the Website, App, or Service. Walker AI’s failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision in that or any other instance. If any provision of this Agreement is held to be invalid, unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of the remaining provisions. This Agreement shall enure to the benefit of, and be binding upon, the parties hereto and their respective heirs, executors, administrators, successors, and permitted assigns.
31.Metadata Preservation. By using the Walker AI platform, you acknowledge and agree that Walker AI may collect, store, and preserve metadata related to your use of the Service. This may include, but is not limited to, information such as communication logs, timestamps, service requests, interactions, location data, and other technical information
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related to the Service (“Metadata”). Walker AI will preserve this Metadata as part of its operations to facilitate the provision of the Service, maintain and improve the functionality and security of the platform, ensure compliance with this Agreement and applicable legal requirements, respond to disputes or requests from legal authorities, and maintain the integrity of the Service. Metadata will be retained in accordance with Walker AI’s Privacy Policy, and you consent to the collection and use of this Metadata for the purposes outlined above. You agree that Walker AI may access, disclose, or use Metadata as necessary for business operations, compliance, and dispute resolution, even after your account is terminated, suspended, or inactive. This metadata will be preserved for a period as required to meet legal and business obligations and will be subject to Walker AI’s data retention policy.
32.English Language. The parties have requested and agree that this Agreement and all related documents be drawn up in English. Les parties ont demandé que cette convention ainsi que tous les documents qui s’y rattachent soient rédigés en anglais.
End of General Terms [Contractor and End User] (Last Updated: April 30, 2025)
ADDITIONAL CONTRACTOR TERMS
These Additional Contractor Terms (the “Additional Contractor Terms”) are to be read in conjunction with the General Terms [Contractor and End User] (the “General Terms”) which are incorporated by reference and together constitute your Agreement with Walker AI Inc. and its corporate affiliates (“Walker AI”, “we”, “us” or “our”). In these Additional Contractor Terms, “you” or “Service Provider” refers to the individual or entity providing Services through the Walker AI platform. Capitalized terms not otherwise defined herein have the meaning given to them in the General Terms.
By registering as a Service Provider with Walker AI, you signify that you have read, understood, and agreed to be bound by these Additional Contractor Terms and the General Terms in all respects related to your use of the Website, the App, the Services, and your provision of Services to Users.
PLEASE READ THIS AGREEMENT CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING LIMITATIONS, EXCLUSIONS, AND INDEMNITIES.
1. Becoming a Service Provider. As a Service Provider, you will have access to a variety of potential service requests and Users in your area that you may not otherwise have the opportunity to reach. The success of Walker AI’s platform and our ability to connect you with service opportunities depends on maintaining trust, professionalism, and a high standard of service. Accordingly, you agree to uphold and comply with the following requirements:
a. Customer Service and Professionalism. By registering as a Service Provider, you agree to:
i. Maintain the highest level of customer service and professionalism when communicating with Users or when affiliating yourself with Walker AI in any way;
ii. Be responsive, prompt, courteous, friendly, and helpful in providing any Services;
iii. Be prepared and equipped with all necessary materials and tools required to complete the Service Request;
iv. Be reliable and consistent in delivering Services at a standard expected of a qualified professional;
v. Clearly communicate with Users regarding the timing, any additional expenses (such as materials or out-of-pocket costs), and any other relevant details related to completing the requested Service;
vi. Authorize Walker AI to conduct background checks and criminal record checks on you from time to time without notice; and
vii. That unprofessional behavior may result in the immediate suspension or termination of your access to the Service.
b. Qualifications. You represent and warrant that you are properly qualified (“Qualified”) to complete the types of Services and Service categories you select
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on the Walker AI platform. This means that you possess the necessary training, licensing, certifications, education, experience, and/or other professional qualifications required to safely and competently perform the Services.
c. Insurance. You represent and warrant that you maintain all insurance coverage required by law and industry standards, including but not limited to public liability insurance, worker’s compensation coverage (if applicable), and other workplace safety insurance appropriate to cover property damage, bodily injury, theft, and property loss. (“Insurance”). If you represent yourself as bonded, you warrant that you have valid bond coverage. You agree to provide Walker AI with proof of your Insurance during registration and at any time upon request. You further agree to notify Walker AI immediately of any changes to your Insurance coverage.
d. Quality of Work Standards. You agree to only accept Service Requests that you are properly Qualified to complete within the required timeframe. You agree to personally perform all Services and understand that you may not assign, subcontract, or transfer any Service Request to a third party, competitor, or unregistered individual. If you require assistance to complete a Service, any additional worker must also be a registered Service Provider with Walker AI.
2. Accepting Service Requests. The Walker AI platform enables you to view and accept Service Requests from Users (“Requests”). Service Requests may be categorized as either: (i) “On-Demand” - requiring immediate or near-immediate service, or (ii) “Later” - scheduled for a future time window. If you are able to travel to the designated location (“Premises”) and complete the requested Service within the applicable timeframe (and meet all other requirements under this Agreement), you may accept the Request. Acceptance of a Request does not create a new or separate contract between you and the User. You are performing Services for the User pursuant to your standing Service Provider Agreement with Walker AI, and Walker AI remains your contracting party for all purposes related to the provision of Services through the platform.
a. Engagement Terms and Assignment of Jobs. You acknowledge and agree that:
i. By clicking “Accept” on a Request in the App, you are confirming your commitment to perform the Service for the User as assigned through Walker AI, under the terms of your existing Service Provider Agreement with Walker AI;
ii. No direct contract is formed between you and the User;
iii. Walker AI remains responsible for facilitating payment processing, user communications, and service logistics;
iv. Walker AI reserves the right to cancel or reassign any Request in its sole discretion if it determines you may be unable to timely complete the Service or maintain required standards of professionalism or service quality; and
v. Failure to fulfill any accepted Request may result in consequences under your standing Agreement with Walker AI, including penalties, fees, suspension, or termination from the platform.
b. Procedures Upon Acceptance. Upon Acceptance of a Request, Walker AI will provide the User with basic information about you, including your name, profile photo, company name (if applicable), customer service rating, and estimated time
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of arrival. You may contact the User via phone or text message, strictly for matters directly related to completing the Service. The User may cancel the Request without penalty only before you depart your current location for the Premises. You agree to:
i. Confirm via the App when you leave for the Premises;
ii. Allow real-time location tracking through the App during transit to the Premises;
iii. Notify the User upon arrival at the Premises through the App.
iv. If you cancel after the applicable grace period (as set out in Walker AI’s Guidelines), you may be charged a cancellation fee.
v. You agree to act professionally in all communications relating to any accepted Request.
c. Your Responsibilities. By Accepting a Request, you confirm that:
i. You are willing, able, properly Qualified, and adequately Insured to perform and complete the Service;
ii. You have reviewed and understood the scope of the Service;
iii. If you are acting on behalf of an entity, you have authority to bind that entity to these obligations.
iv. You further agree to:
1. Arrive punctually and prepared to complete the Service;
2. Complete the Service to the User’s reasonable satisfaction, regardless of whether additional time or effort is required beyond initial estimates.
3. Not accepting any Request that you are not fully confident you can complete in accordance with Walker AI’s professional standards.
d. Completing the Service. Upon completing a Service, the User will have an opportunity to rate your performance. You will be prompted to rate the User, contributing to Walker AI’s quality control and community standards. Service ratings may be used by Walker AI to monitor Service Provider performance and maintain the integrity of the platform.
3. Cancellations by User. Users may cancel a Service Request without penalty in accordance with Walker AI’s General Terms of Service and the applicable Guidelines. Walker AI reserves the right to update the cancellation policies from time to time. Service Providers are responsible for reviewing and complying with the most current version of the Guidelines.
4. Fees and Payment Terms.
a. No Unauthorized Charges or Fees. Walker AI will handle payment processing for Services performed under accepted Requests. You agree not to negotiate, impose, or charge any additional fees, hourly minimums, travel time charges, or other unauthorized amounts, and attempt to solicit or obtain payment directly from a User outside of the Walker AI platform (including cash payments). Any attempt to circumvent Walker AI’s payment systems, including negotiating payments outside the platform or accepting unauthorized payments, constitutes a material breach of this Agreement and may result in reduced access to Requests, suspension, or permanent removal from the platform.
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b. Walker AI Rates. Walker AI sets the rates for each project (“Walker AI Rates”), which you acknowledge and agree may include a minimum charge per category of Service. The cost of materials required to complete a Service is not included in the Walker AI Rate and must be billed separately through the App at the time of invoicing. Walker AI reserves the right, in its sole discretion, to change the Walker AI Rates, minimum charges, or service structures at any time without prior notice. While Walker AI may, at its discretion, display the Walker AI Rate and minimum charge to you during the Request process, it remains your responsibility to remain informed about the applicable Walker AI Rates and minimum charges for Services you choose to Accept.
c. Invoicing. Upon completing a Job, you agree to accurately enter the cost of any required materials into the App. Walker AI will use this information to generate an invoice (“Invoice”). Once an Invoice is completed and processed, payment will be transferred to your designated company account (the “Company Account”), subject to any Service Fees and deductions outlined below. Payments are generally made on the Friday following the week in which the Service was provided, unless otherwise withheld under this Agreement. You agree that you will:
i. Not falsify invoicing information (e.g., under-report or over-report work performed);
ii. Not attempt to collect payment outside of the App;
iii. Not exchange or solicit personal contact information from Users for off-platform engagements.
d. Service Fees. Upon Acceptance of a Job, Walker AI will charge a service fee (“Service Fee”) calculated as a percentage of the Home Service Payment, as determined by Walker AI in its sole discretion. The Service Fee will be deducted automatically from the Home Service Payment prior to deposit into the Company Account and applies regardless of whether the Service is completed, except as otherwise determined by Walker AI. Walker AI reserves the right to change, increase, decrease, or remove the Service Fee at any time. If Walker AI makes any changes to the Service Fee structure, it will notify Service Providers by email.
e. Payment Processing Fee. You acknowledge and agree that any third-party payment processor retained by Walker AI may apply a separate processing fee (“Payment Processing Fee”) to transactions, subject to the terms and conditions of the payment processor. Walker AI is not responsible for changes in Payment Processing Fees and may not be able to control or modify them.
f. Obligations Under the Walker AI User Protection Plan. If a User makes a claim under the Walker AI User Protection Plan relating to a Job you Accepted, performed, or failed to properly perform, Walker AI may withhold part or all of the related Home Service Payment otherwise payable to you and apply withheld amounts to cover any compensation or reimbursement provided to the User. You are solely responsible for reimbursing Walker AI for any amounts paid to Users under the Walker AI User Protection Plan related to your Services, whether or not Walker AI determines that negligence was involved. You further agree to indemnify, defend, and hold Walker AI harmless from any losses, liabilities, claims, damages, or expenses (including reasonable legal fees) arising from such
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claims to promptly within seven (7) days repay Walker AI any amounts requested, and that Walker AI may require you, at your own cost, to re-perform, complete, or rectify any Service that was deficient or incomplete without entitlement to additional compensation. Walker AI also reserves the right to assign another Service Provider to complete or rectify the Service at your expense if necessary, in which case you waive any right to receive further payment for the original Service.
g. No Obligation to Withhold Taxes. Except for taxes explicitly indicated on an Invoice (if any), Walker AI does not collect or remit any federal, provincial, state, or local taxes on your behalf. You acknowledge and agree that you are solely responsible for all income taxes, HST/GST, withholding taxes, and other obligations arising from your receipt of payments through Walker AI, Walker AI has no responsibility to withhold or remit any such taxes unless required by law, payment rates and amounts are inclusive of any applicable taxes owed by you. If it is later determined that Walker AI should have withheld or remitted taxes on your behalf, you agree to immediately reimburse Walker AI for such amounts and to indemnify Walker AI against any penalties, interest, or liabilities resulting from your non-compliance. You further agree to indemnify, defend, and hold harmless Walker AI and its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, or expenses (including reasonable attorney’s fees) arising from your tax obligations relating to your use of the Service.
5. Professional Conduct (Prohibited Activities). You acknowledge and agree that the Service is made available to you solely for your personal use in connection with properly servicing Requests assigned to you through Walker AI, and may not be used for any other commercial purpose. Without limiting anything else in this Agreement, you agree that you will not:
a. Assign, delegate, subcontract, or otherwise send another person in your place to the Premises to perform the Job you have Accepted.
b. Use the Service, directly or indirectly, to violate any applicable law, regulation, or statute in Canada or any other applicable jurisdiction.
c. Use the Service to provide advice, consultation, or professional services outside the scope of the Service categories offered through Walker AI.
d. Contact or attempt to contact any User for any purpose unrelated to performing an Accepted Job through the Service.
e. Share, disclose, or transmit any information about a User, the Premises, or the Job to any third party, except as required to properly complete the Job.
f. Use the Service to abuse, harass, stalk, threaten, or otherwise violate the legal rights (including privacy rights) of any User or any other person.
g. Contact a User regarding a negative review or attempt to influence a User’s review;
h. Offer or accept reduced payments, refunds, or alternative compensation outside the App in exchange for altering a review.
i. Provide false, inaccurate, or misleading information regarding:
i. Your qualifications, licensing, or ability to provide Services;
ii. The cost of materials used for a Job; and
iii. The number of units of time or work actually performed.
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j. Use your registration with Walker AI to solicit, accept, or provide services through any competing platform or service that operates in the same categories as those offered through Walker AI, without Walker AI’s prior written consent. This includes any similar service, whether online or offline, that offers competing services in the same categories that you provide via Walker AI. You further agree that for the duration of your relationship with Walker AI, and for a period of one (1) year following the completion of any Service for a User, you will not solicit or accept payment or work directly or indirectly from any User you connected with through the Walker AI platform outside of the platform.
6. Non Circumvention. You agree that for a period of one (1) year following the performance or completion of any Job for a User, you will exclusively use the Walker AI platform to request, offer, arrange, and receive all payments for any Services provided to that User. This obligation applies to any Services directly or indirectly arising out of your relationship with the User and any Services that originate through your use of the Walker AI platform. You further agree that you will not, directly or indirectly, solicit, accept, or process payments from any User outside of the Walker AI platform. If you breach this provision, you may be subject to suspension or termination from the platform, in addition to any other legal or financial remedies available to Walker AI.
7. Step-In Rights. Walker AI reserves the right, but not the obligation, to arrange for another Service Provider to step in and complete a Job if, in Walker AI’s sole discretion, your service to a User fails to meet the required standards of professionalism, customer service, or quality of work. If Walker AI exercises this right, we may:
a. Withhold payment otherwise due to you for the Job;
b. Redirect payment to the replacement Service Provider who completes the Job;
c. Set off any withheld amounts against future payments owing to you; and/or
d. Require immediate repayment from you of any amounts already paid in respect of the Job.
8. Termination. Walker AI reserves the right, in its sole discretion and without notice, to terminate, suspend, or deactivate your Service Provider Account if Walker AI suspects or determines that you have:
a. Misused the Walker AI Platform;
b. Used the Platform to violate any law;
c. Breached any term of this Agreement;
d. Consistently cancelled or failed to complete Jobs;
e. Consistently provided unsatisfactory work; or
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f. Failed to maintain ratings at or above minimum standards set by Walker AI in accordance with this Agreement.
g. If your Service Provider Account is terminated, suspended, or deactivated, you agree to immediately:
i. Cease all use of the Platform and Services; and
ii. End any and all communications with Users you connected with through the Platform.
9. Requesting User and Service Provider Disputes; Release. The Walker AI Platform acts solely as a venue for connecting Requesting Users and Service Providers. Walker AI is not involved in the actual provision of Services between Requesting Users and Service Providers and is not a party to any engagement between them. You are solely responsible for your interactions with Requesting Users. If a dispute arises between you and one or more Requesting Users, you agree to release Walker AI (and its officers, directors, agents, investors, subsidiaries, and employees) from any and all claims, demands, and damages (whether actual, consequential, direct, indirect, known, unknown, suspected, or unsuspected) arising out of or in any way connected with such disputes.
10. No Guarantee. Walker AI makes no guarantee regarding the availability of Requests, Jobs, or engagements, the payment by Requesting Users, or your ability to earn any income through the Platform. Walker AI does not guarantee that Requesting Users will require the quantity, type, or scope of Services described in a Request, that the Requesting User will be present at the designated location, or that the Requesting User will not cancel the Job at any time. Walker AI further makes no representations or warranties regarding the safety of any Service Provider when travelling to, entering, or performing Services at a location designated by a Requesting User. Service Providers are advised to act with appropriate caution and due regard for their own safety at all times. Walker AI does not guarantee that any Requesting User holds the necessary authorizations, permits, or insurance required to allow the Services to be performed. WALKER AI DOES NOT WARRANT THE ABILITY OR WILLINGNESS OF ANY REQUESTING USER TO PAY FOR, OR ACCEPT, ANY SERVICES.
11. Notifications. You agree to maintain all App notifications, email subscriptions, and text message subscriptions enabled as necessary to meet the standards of customer service and professionalism required under this Agreement. While you may opt out of receiving marketing emails, you must continue to receive and monitor in-App notifications, which are the primary method Walker AI uses to communicate important information regarding Service Requests and your obligations under this Agreement.
End of Additional Contractor Terms (Last Updated: April 30, 2025)
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